Shipping Policy

Delivery within the UK

We offer Royal Mail service within the UK (from £3.99) for items with a value up to £25, fully insured, requires a signature upon delivery and takes up to a maximum of three days to arrive. For items larger, heavier or higher in value, your personalised delivery fee(s) will be calculated and will be displayed on the checkout page once you are ready to place your order.

All of our delivery methods come with tracking information and live updates. Once your order is on its way, we will email you your tracking number and you can follow the journey of your parcel.

International delivery

UPS Standard, Royal Mail & Hermes offers worldwide delivery within a maximum of six days. Insurance to cover the full value of your parcel is included. Delivery charges depend on your region as well as the size and weight of your parcel. Your personalized shipping quote will be displayed on the checkout page.

All of our available delivery methods come with tracking information and live updates. Once your order is on its way, we will email you your tracking number and you can follow the journey of your parcel.

PO Box addresses

We suggest avoiding using PO Box addresses for shipping as some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.

Packaging

Large loose prints are sent in protective cardboard postal boxes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat-packed between several strong and protective corrugated boards. Original works are always shipped flat-packed with additional layers of safety to avoid potential creasing or water damage.

Delivery times

Upon checkout, we will give you an accurate estimate of the delivery date for your parcel. Canvas prints and framed works may take longer to assemble and dispatch, subject to availability.

Customs

It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case, the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although these cases are rare, we would advise you to enter your mobile number when shopping with us to avoid delays or the inconvenience of missing your delivery.

As the United Kingdom is no longer part of the European Union, we are required to share the list of items and their values with the courier and the relevant customs offices. Even though a free-trade agreement is in place, customs offices may levy certain handling or administrative charges due to the increased workload as well as adding your local VAT rate to the sum. We provide all the required licence, origin, item description(s), corporate and shipping information to them to speed up the process, however, checks and charges vary from country to country.